Vasquez Jaramillo, Diego Sebastian, Luis Daniel Zavaleta Mego, Luiggi Anthony Rosas Pérez, and Alberto Carlos Mendoza De Los Santos. “Web Application for Classifying and Assisting in Incident Management Using OpenAI LLMs”. Innovation and Software 6, no. 2 (September 30, 2025): 13-27. Accessed March 7, 2026. https://n2t.net/ark:/42411/s24/a298.