Design Thinking to Solve Problems with the Selection of Metrics in Software Quality

Keywords: Design Thinking, Metrics, Quality, Software, Tools, Standards

Abstract

In this article, the Design Thinking technique will be used to solve and evaluate the problem of the selection of software quality metrics, considering some techniques for the collection of ideas that can support the development of a solution purpose to the problem that in this case is the quality assurance based on the evaluation metrics defined in the current known standards. All this is possible thanks to the support of web tools that provide templates to cover the phases of Design Thinking. The details of the phases are also made starting with the Empathizing phase followed by Define, Devise, Prototype, Test and finally arriving at the results and conclusions found after the whole design thinking process. The results are expected to help build quality software and be used in a real project and in its different stages making the software successful in the market.

Downloads

Download data is not yet available.
References

Brown, Tim. "Design thinking." Harvard business review 86.6 (2008): 84. Available: https://fusesocial.ca/wp-content/uploads/sites/2/2018/06/Design-Thinking.pdf [Accessed November 01, 2019].

Herbsleb, James, et al. "Software quality and the capability maturity model." Communications of the ACM 40.6 (1997): 30-40. Available: https://pdfs.semanticscholar.org/90cd/732b24707975d7adde20a58c302f23e3dc14.pdf [Accessed November 01, 2019].

Slaughter, Sandra A., Donald E. Harter, and Mayuram S. Krishnan. "Evaluating the cost of software quality." Communications of the ACM 41.8 (1998): 67-73. Available: http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.450.3664&rep=rep1&type=pdf [Accessed November 01, 2019].

Haag, Stephen, MmK Raja, and Lawrence L. Schkade. "Quality function deployment usage in software development." Communications of the ACM 39.1 (1996): 41-49. Available: https://www.researchgate.net/profile/Stephen_Haag/publication/220420894_Quality_Function_Deployment_Usage_i n_Software_Development/links/53f4b5de0cf2888a749114b7/Quality-Function-Deployment-Usage-in-Software-Deve lopment.pdf [Accessed November 01, 2019].

Sánchez, Ana María García, and Dtor Manuel García Clavel. "Evaluación de métricas de calidad del software sobre un programa Java." Universidad Complutense de Madrid, Madrid (2010). Available: https://eprints.ucm.es/11487/1/Proyecto_Fin_de_M%C3%A1ster.pdf [Accessed November 01, 2019].

Müller, Roland M., and Katja Thoring. "Design thinking vs. lean startup: A comparison of two user-driven innovation strategies." Leading through design 151 (2012): 91-106. Available: https://s3.amazonaws.com/academia.edu.documents/40692530/Leading_Innovation_through_Design_Procee2015120 8-21966-ccwlds.pdf?response-content-disposition=inline%3B%20filename%3DLeading_Innovation_through_Design _Procee.pdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAIWOWYYGZ2Y53UL3A%2F 20191101%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20191101T234613Z&X-Amz-Expires=3600&X-A mz-SignedHeaders=host&X-Amz-Signature=e472010c8014e117a49f4a85a6f0363cd5436b9f4a05ddfb08adbc0ef4b3c 868#page=181 [Accessed November 01, 2019].

Gaffney Jr, John E. "Metrics in software quality assurance." Proceedings of the ACM'81 conference. ACM, 1981. Available: https://people.dsv.su.se/~joco2917/ft_gateway.102cfm.pdf [Accessed November 01, 2019].

Caldiera, Victor R. Basili1 Gianluigi, and H. Dieter Rombach. "The goal question metric approach." Encyclopedia of software engineering (1994): 528-532. Available: https://s3.amazonaws.com/academia.edu.documents/40605563/gqm.pdf?response-content-disposition=inline%3B%20 filename%3DThe_Goal_Question_Metric_Approach.pdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Cre dential=AKIAIWOWYYGZ2Y53UL3A%2F20191101%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=201911 01T234948Z&X-Amz-Expires=3600&X-Amz-SignedHeaders=host&X-Amz-Signature=1de103e59d63c998e9d0ecd 4f369abbc63aa69cfb9be9325e38d90a051474b3a [Accessed November 01, 2019].

Kolko, Jon. "Design thinking comes of age." (2015): 66-71. Available: https://enterprisersproject.com/sites/default/files/design_thinking_comes_of_age.pdf [Accessed November 01, 2019].

Steinbeck, Reinhold. "El «design thinking» como estrategia de creatividad en la distancia." Comunicar 19.37 (2011): 27-35. Available: https://www.redalyc.org/pdf/158/15820024004.pdf [Accessed November 01, 2019].

Received: 2021-11-30
Accepted: 2022-01-05
Published: 2022-03-30
How to Cite
[1]
E. A. Sutta Gonzales, C. L. Salazar Bobadilla, J. C. Aguilar Uñapilco, and D. Huittoccollo Quispe, “Design Thinking to Solve Problems with the Selection of Metrics in Software Quality”, Innov. softw., vol. 3, no. 1, pp. 67-80, Mar. 2022.
Section
Journal papers