Technological Solution to Optimize Book Sales in a Bookstore: Efficiency and Improvement in Commercial Management
Abstract
The incorporation of web systems results in improved efficiency, process optimization, and greater precision in information management, generating a growing demand. In this context, the focus of this study was directed towards the implementation of web solutions aimed at optimizing the administrative management of bookstores. The SCRUM methodology was chosen as the approach for software development, characterized by its iterative and incremental nature. Thirty user stories were carried out in 3 sprints, executed on different days, each concluding with the successful implementation of a module. The results revealed a notable reduction of 38.51% in the average customer service time, with a positive impact of 61.49%. Information search experienced a significant decrease of 2.30%, with an impact of 97.70%. Additionally, the generation of receipts underwent a reduction of 33.70%, with an impact of 66.30%. As for the report generation time, there was a reduction of 0.71%, with an impact of 99.29%. The satisfaction of the managers increased significantly, reaching 83.334%, with a positive impact of 20%. These indicators reflect positive progress in the sales process for the implemented system. In conclusion, the developed web system proves highly effective in improving administrative management indicators, generating a positive impact on the efficiency of the sales process specific to bookstores.
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